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TERMS, PRIVACY & COOKIES

July 2026

ABOUT MY PRACTISE

I am Bettina Smith, a qualified counsellor providing online talking therapy for adults (18+) across the UK.

My aim is to offer a safe, confidential and supportive space where you can explore your thoughts and feelings at your own pace.

BOOKING APPOINTMENTS

Appointments can be requested through the contact form or by getting in touch directly.

Once your appointment has been confirmed, you will receive details of your online session.

Booking an appointment does not create an ongoing contract, and either party may end therapy at any time.

FEES & PAYMENT

Session fees are listed on the Fees page of this website.

Payment and accepted payment methods will be confirmed when your appointment is booked.

CANCELLATION POLICY

If you need to cancel or rearrange an appointment, please provide at least 48 hours' notice.

Appointments cancelled with less than 48 hours' notice may still be charged in full.

I understand that emergencies can happen, and these will always be considered with care and understanding.

CONFIDENTIALITY

Everything discussed during counselling sessions is treated confidentially.

There are, however, a small number of situations where confidentiality may need to be broken. This may include circumstances where:

  • there is a serious risk of harm to yourself or someone else;

  • there are safeguarding concerns involving a child or vulnerable adult;

  • disclosure is required by law.

Where possible, this would always be discussed with you first.

PRIVACY

What information I collect

If you contact me through the website, I may collect:

  • Your name

  • Email address

  • Telephone number (if provided)

  • Any information you choose to include in your message

If you become a client, additional information may be collected and discussed with you separately as part of the counselling process.

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How your information is used

Your information is only used to:

  • Respond to your enquiry

  • Arrange appointments

  • Communicate with you about your counselling sessions

  • Meet my professional and legal obligations where required

Your information will never be sold or shared for marketing purposes.

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Your rights

Under UK data protection law, you have the right to:

  • ​Access the personal information I hold about you

  • Ask me to correct any inaccurate or incomplete information

  • Ask me to delete your information, subject to my legal and professional obligations

  • Object to or restrict how I use your information in certain circumstances

  • Withdraw your consent at any time, where consent is the basis for processing

  • Raise a complaint with me, and if you are not satisfied with my response, escalate it to the Information Commissioner’s Office (ICO)

To exercise any of these rights, simply get in touch with me directly. I will always respond as promptly as I can, and within one month at the latest.

COOKIES

​Cookies are small text files that are placed on your device when you visit a website. They help the website remember information about your visit, which can make your next visit easier and the site more useful to you.

Cookies are very common and used by almost every website. They are not harmful and do not give anyone access to your device.

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Website Information

When you visit my website, some basic technical data may be collected automatically, such as your IP address, browser type and the pages you visit. This is explained further in my Cookie Policy below.

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Essential Cookies

These are necessary for the website to function properly. Without them, parts of the site may not work as expected. They do not collect any personally identifiable information.

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Analytics cookies

If enabled, analytics cookies help me understand how visitors use my website so I can continue improving it.

They collect anonymous information such as:

  • Which pages are visited most often

  • How visitors move through the website

  • General website performance

This information does not identify you personally.

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Managing your cookies

You can manage or delete cookies through your browser settings at any time.

Please be aware that disabling certain cookies may affect how parts of this website function.

CONTACT

If you have any questions about these Terms & Conditions, please get in touch:

Bettina Smith
Grow Your Own Way Talking Therapy

Email: tinasmith888@outlook.com

Phone: +44 7368 433011

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